ASK4 | Evolution CE delivers IT management, strategy, support, and services. We educate, and advance businesses with innovative, cost effective technical solutions. Located in Oceanside, NY we have been a leading professional service firm for more than ten years. Our methodology enables rapid deployment and helps our clients maximize the value of their investment through support, training, customization, integration and best business practices.

Service, reliability, experience, accountability and a history of successful client partnerships.

We implement enterprise solutions for small to medium businesses. IT Management : Managed Services, Business Continuity. Open Source: e-mail/goupware, CRM, archiving/compliance, Document management, Cloud computing: Zoho, Boxnet.

Zarafa, Xilocore, N-able, Vtiger, Filterworks, Mailspect, Microsoft, Computer Associates, Zoho, Boxnet, VircoSoft.

Since 1998

We are a group of bright, innovative, forward thinkers with a passion for our work. Our goal is to find our customers the ideal solution while keeping an eye on the bottom line.

Yes. ASK4 | Evolution CE is a total IT solution partner that focuses on a business' unique information data and networking needs.

Windows desktop & Server 2000 and higher (including Server 2003 and 2008), Linux, most flavors including Gentoo, Ubuntu, Open Suuse, Fedora, Centos and Mac.

We have a number of customized support plans that can be tailored to your exact needs. Please contact our sales team for more information.

We have a number of support packages including 24X7 support. Please contact our sales team for more information.

Our team is available by phone, e-mail, IM and forums. We are immediately notified of your requests via e-mail alerts to our desktops and mobile phones. Please click this link for contact information evolutionce.com/contactinfo (need to linked)

When a company subscribes to a Managed Service, a service provider monitors and manages the network equipment and applications on the customer's premises according to the terms of a service-level agreement (SLA) established to meet the company’s unique business needs. Some Managed Services are also hosted, meaning that the service provider hosts the equipment in its facility instead of the customer’s, and delivers services to company employees over the WAN. Managed Services provide enterprise class capabilities for a predictable monthly fee—without requiring a large, initial capital investment. Companies that out-task: enjoy high levels of network support and availability, enable internal staff to focus on strategic activities instead of network support, and pay only for those networking services that they need.

Managed Services predict, prevent, and protect your servers, network and workstations from impending disasters. Managed Services allows you, the business owner/manager, to focus on your business priorities and operational excellence while your managed service provider focuses on high availability of your network resources and uninterrupted data access. Managed Services reduce your IT costs (including outsourcing), provides monthly IT health reports, and IT asset inventory, as well as 24X7 monitoring with alerts and advice for your business on the best practices for improving your infrastructure.

Managed Services is a pro-active approach that constantly monitors and maintains your network and IT hardware. Your present solution may be reactive with unpredictable costs. Pro-active management of your network and IT hardware will recognize, diagnose, and fix issues before or as they occur. This approach dramatically reduces business downtime with immediate diagnosis, remote support, priority on-site service, and preventative care. Your IT costs are dramatically lower and your uptime is greatly increased.

You will need your hardware/devices’ admin names and passwords, along with your users’ names and passwords. After our initial network health & security scans we can have your domain protected and managed that same day.

Remote, online, or managed backup service is a service that provides users with an online system for backing up and storing data files. Online backup systems are typically built around a client software program that runs on a schedule; typically once a day. This program collects, compresses, encrypts, and transfers the data to the remote backup service provider's secure data center servers.

Critical data loss due to: file deletion/recovery errors, compliance, data corruption, disk/hardware failure, disaster/fire recovery, disgruntled employees and backup tape/device failure.

No. Industry sources have reported that up to 50% of tape backups do not successfully restore critical data. Other issues include: the amount of time required to restore data, missing data because bigger hard drives were installed, but a matching tape drive was not purchased, cost of tapes, and the cost of labor to manage the backup process, including the transportation to and from an off-site storage facility. If you have to restore your business after a disaster, you will still need to acquire replacement hardware, PC’s, and your application programs. Then you will have to rebuild your IT capabilities before you start reloading your backed-up data, which can take many hours/days/weeks, assuming it works.

Data is encrypted twice during the backup procedure. First it is AES 256-bit encoded, which is the same regulated encryption used for classified government documents. It is then transmitted using SSL encryption to our facilities. You will create an encryption password that can only be accessed by you. Your data will remain encrypted unless you use your chosen password.

Business Continuity is the short term ability to run your critical business functions during and immediately after a disaster.

Business Continuity focuses on keeping your business functioning while you address the many tasks required for Disaster Recovery.

Businesses rely on phones and computers to communicate with customers, employees and vendors. If you aren’t prepared for a disaster, it is likely that you will not be able to respond to their needs in a timely manner to ensure the survivability of your business.

Healthcare, financial organizations and public companies are required to develop Business Continuity plans. HIPAA, GLBA, and Sarbanes-Oxley also require data protection and quick access to data during and after a disaster.

From an e-mail to a single data file, to a total server restore Disaster Recovery ranges from a matter of minutes to 48 hours.

Open Source software is defined as computer software for which the source code and certain other rights normally reserved for copyright holders are provided under a software license that meets the Open Source definition or that is in the public domain. This permits users to use, change, and improve the software, and to redistribute it in modified or unmodified forms. It is very often developed in a public, collaborative manner. Open Source software is the most prominent example of Open Source development and is often compared to user-generated content. The term Open Source software originated as part of a marketing campaign for free software. A report by Standish Group states that adoption of Open Source software models has resulted in savings of about $60 billion per year to consumers.

No. Most of the Open Source solutions can be maintained by a web interface or do not need maintenance whatsoever. Added knowledge is available in the open community on the web via Wiki’s, FAQ’s and developers. All, if not most, of your questions can be answered in minutes.

Open Source programs have the widest range of support on the Internet from community forums to online chat rooms. A simple search engine search will yield a plethora of results on the same or similar issues as the search subject.

It is important if you have more than 5 users, you communicate sensitive or confidential data, you need to control your e-mail data (client communication, orders, employee e-mails), you need to control costs, you need to integrate with your other business software or if you want to customize your corporate brand. E-mail has become the key tool for conducting business. You need to know your e-mails are secure and your e-mail data is managed.

Zarafa –MS Exchange Open Source alternative - hosted and non-hosted solutions – Outlook web access Standard LAMP server with on-demand applications. E-mail is offered either in Zarafa or standard IMAP/POP3. –MAPI.

Zarafa is the world’s number one alternative to MS Exchange. Zarafa has all the features of MS Exchange at 50% of the cost. Zarafa does not require an IT infrastructure. Zarafa gives you the flexibility and stability that comes with Open Source software and world class support.

Zarafa can be set up quickly from scratch or easily migrated from Active Directly Services and even has a Migration tool for existing e-mail servers. The actual length of time depends on the total amount of users and any data being transferred.

Yes. We offer both a Hosted and Non-Hosted version of Zarafa.

We are proud to feature a quality, professional, cost-effective support staff. We offer a variety of support services and methods to contact us, ranging from self-help knowledge resources to real-time crisis support.

There are a couple of different ways to copy your current data from Outlook to Zarafa, depending on how Outlook is currently being used and how the data is stored. In most cases the data is stored on an IMAP server, on a MS Exchange server, or in a .pst file. Note- You must create the new user in Zarafa before attempting to copy the current data from Outlook, otherwise the transfer will not be possible.

The best way to copy data from an IMAP server is to use well-tested and proven tools for copying e-mails from IMAP to IMAP. It is necessary to start the Zarafa-gateway before the data can be copied.

There is a tool available from Microsoft (ExMerge) which can copy the data from the user’s store on a MS Exchange server, to a .pst file. After the data is copied using ExMerge, it is possible to import data from the .pst file into the Zarafa database with the Zarafa Migration tool. To download the Zarafa Migration tool, go to the download-community-page. For more information about the Zarafa Migration tool, go the documentation-page.

When the data is in a .pst file it can easily be copied to Zarafa by using the Zarafa Migration Tool. This is a special tool for copying data from a .pst file to Zarafa. To download the Zarafa Migration tool, go to the download-community-page. For more information about the Zarafa Migration tool, go the documentation-page.

Yes. Zarafa works via MAPI basically the same way Exchange works with Outlook. Zarafa also features an Outlook "look & feel" web access.

The following browsers are officially supported by Zarafa. It is possible that other web browsers will work well, however there is no guarantee that it would work and they are not officially supported. • Firefox 2 • Firefox 3 • Internet Explorer 6 • Internet Explorer 7

Yes. Zarafa has an offline mode that syncs and sends/receives communications as soon as there is a connection.

Yes. Zarafa supports a wide range of the business phones and PDA's. You can synchronize e-mail, contacts, calendar and tasks with Zarafa. The following devices are supported: • Windows Mobile based devices • Apple iPhone • Nokia E-series • Palm Treo 650, 680, 700 • Sony Ericsson P990, W950, M600 • RIM BlackBerry / BES

Yes. you can restore files by going to Tools>Recover Deleted Files and selecting the file(s) you would like to restore. You can globally set the recover deleted file option for 30 day, 60 day, 90 day or 1 year.

E-mail archiving is a stand-alone IT application that works with an e-mail server to help manage an organization’s e-mail messages. It captures and preserves all e-mail traffic flowing into and out of the e-mail server so it can be accessed quickly at a later date from a centrally managed location. When the need arises to search historical e-mail for internal investigations or for a court-ordered legal discovery, organizations can search thousands of e-mail records in seconds using search tools embedded in the e-mail archiving system.

For Regulatory compliance — preserve important documents, e-mails, and other critical data according to internal rules and external regulations. For data storage – to reclaim storage capacity by migrating older or infrequently accessed e-mail data from primary systems to more cost-effective archival storage. Speed backup and recovery processes by archiving unchanged data. For Process automation — save time and money and enable rapid information retrieval with automated archiving processes. For Online access — improve information access by keeping data online and readily accessible and reusable. Unchanged data archiving — digitally signed e-mail storage.

Short for Software as a Service, SaaS is a software delivery method that provides access to software and its functions remotely as a Web-based service. SaaS allows organizations to access business functionality at a cost typically less than paying for licensed applications since SaaS pricing is based on a monthly fee. Also, because the software is hosted remotely, users don't need to invest in an IT infrastructure. SaaS removes the need for organizations to handle the installation, set-up and often daily upkeep and maintenance. Software as a Service (SaaS) may also be referred to as simply hosted applications.

Yes. The server side aspect is designed at the highest level of security and is equal to if not more secure than current on line banking. In most cases, the “Cloud” is accessed by a secure login via a browser, which employs 256 bit encryption; the highest available.

Online Document Management allows businesses to share files and collaborate over the internet with clients, vendors and employees through any internet browser. Our online storage service provides a secure internet browser-based virtual cabinet where you can upload, download, browse, search, index, categorize, approve, track and discuss documents. There is no document management software to buy, download, install or maintain as this is delivered entirely through a web browser. Companies seeking to extend the mobility of their workforce, as well as tighten client and vendor document exchanges, benefit from this simplified model that delivers always-on availability.